Terms & Conditions

1. About These Terms

These terms set out the basis on which Orin Strand ("we", "us", "our") provides general business advisory and operational consulting services to clients ("you", "the client"). By engaging our services or using this website, you agree to the terms described here.

Orin Strand is a business advisory practice based in Kuala Lumpur, Malaysia. Our services are non-regulated advisory activities and do not constitute legal, financial, medical, or investment advice. Nothing in these terms or in our work together should be interpreted as professional regulated advice of any kind.

If you have questions about these terms before engaging, please contact us at [email protected] or by phone at +60 3 2148 3697.

2. Services

We offer the following advisory services, as described on our website:

• Founder Conversation Series — recurring one-hour advisory conversations on operational topics selected by the client (RM 1,400 per session).
• Capability Map for a Function — a written assessment of a defined organisational function, including interviews and a written output (RM 2,900 per engagement).
• Reading List Curation — a monthly annotated reading list tailored to a single leader's current questions (RM 550 per month).

The scope of each engagement will be agreed in writing (including by email) before work commences. Any material change to scope will be discussed and confirmed between the parties before it takes effect.

3. Fees and Payment

Fees are as stated on our website at the time of engagement, or as otherwise agreed in writing. All fees are quoted in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless stated otherwise.

Payment terms will be set out in the engagement agreement or invoice. Where no specific terms are agreed, payment is due within 14 days of invoice. We reserve the right to pause work on an engagement where payment is materially overdue.

For recurring services such as Reading List Curation, either party may end the arrangement with reasonable notice as agreed between us.

4. Confidentiality

We treat all client information as confidential. Information shared during our work together — including the content of conversations, documents provided, and the nature of any questions raised — will not be disclosed to third parties without your prior consent, except where required by law.

Equally, we ask that clients treat any materials, frameworks, or approaches we share as confidential and refrain from sharing them with third parties without our consent.

Confidentiality obligations survive the end of an engagement and continue for as long as the information remains non-public.

5. Intellectual Property

Written materials we produce for a client — such as a capability map — become the client's property upon full payment for that engagement. The client may use these materials freely for internal business purposes.

Our underlying methods, frameworks, and approaches remain our intellectual property. We do not transfer ownership of these through any engagement.

Content on this website, including text and structural elements, is owned by Orin Strand. It may not be reproduced without written permission.

6. Nature of Advisory Work

Our work is advisory in nature. We share perspective, analysis, and structured thinking on operational and organisational questions. We do not make decisions on behalf of clients, and we do not take responsibility for the outcomes of decisions clients make on the basis of our input.

Nothing we produce or say should be understood as legal advice, financial advice, accounting advice, or any other form of regulated professional advice. Where a matter calls for regulated expertise, we will say so and recommend that the client consult an appropriate professional.

We do our work carefully and in good faith. We do not, however, warrant specific outcomes from our advisory services.

7. Limitation of Liability

To the extent permitted by Malaysian law, our liability in connection with any engagement is limited to the fees paid for that engagement. We are not liable for indirect, consequential, or special losses arising from our work or from reliance on our advice.

Nothing in these terms limits liability for fraud, wilful misconduct, or any form of liability that cannot be excluded by law.

8. Ending an Engagement

Either party may end an engagement by giving reasonable written notice. What constitutes reasonable notice will depend on the nature and stage of the engagement, and we will discuss this openly if the question arises.

Where work has been completed or materially progressed before termination, fees are payable for work done. Where we have received advance payment for work not yet performed, we will refund that portion within a reasonable timeframe.

We reserve the right to decline or discontinue an engagement where we reasonably believe it falls outside our remit, or where there is a material breakdown in the working relationship.

9. Governing Law

These terms are governed by the laws of Malaysia. Any dispute arising from or related to these terms or our services will first be subject to good-faith discussion between the parties. If not resolved, disputes may be referred to the courts of Malaysia.

We have no preference for disputes to escalate, and in practice most questions can be resolved through direct conversation.

10. Changes to These Terms

We may update these terms from time to time. We will indicate the date of the most recent revision at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised terms.

If we make a material change that affects an active engagement, we will notify you directly before the change takes effect.

11. Contact

For questions about these terms or about our services:

• Email: [email protected]
• Address: Lorong Bukit Aman, 50480 Kuala Lumpur, Malaysia
• Phone: +60 3 2148 3697